Shop software for heritage repair trades

The ticket book had a good run.

FettleFix replaces the carbon-paper claim ticket with job tracking, customer status pages, written estimate approvals and service reminders. It was built for clock and watch repairers, typewriter shops, camera technicians and every other trade the big software companies forgot.

Set up your shop See a status page

Thirty days free. No card required.

Clock & watch repair Typewriters Film cameras Fountain pens Sewing machines Turntables & radios Music boxes
01

What the paper ticket
actually costs.

A good bench runs a backlog. Eight weeks is normal, and a well-known clock shop can run six months without anyone blinking. The trouble starts when those waiting customers pick up the phone, because every call pulls your hands off a movement and pushes the queue a little further out.

Meanwhile the whole job lives on a paper ticket: one copy stapled to a manila envelope, one in the customer’s wallet, and the estimate agreed to over the phone with nothing in writing. When a ticket goes missing, so does the job history. When the shop’s founder retires, forty years of customer records retire with them.

The software industry never came for these trades because each shop is small. But there are thousands of them, the analog revival is filling their queues, and right-to-repair law is sending them work the manufacturers used to hoard. They deserve tooling that isn’t a phone-repair franchise system with the logo swapped.

02

Everything a job needs,
from counter to collection.

Intake in under a minute

Photos, serial numbers, condition notes and the customer’s details, straight from the counter. Prints a claim ticket with a QR code on any receipt printer, or on plain paper if that’s what the shop has.

Estimates, approved in writing

Send the estimate by text or email. The customer taps once to approve, and the approval is stamped on the job forever. No more “I never agreed to that” at the counter.

The parts drawer

Track donor movements, NOS stock and platen rubber by drawer and bin. When a mainspring for that calibre finally turns up, FettleFix tells you which waiting job wanted it.

Service reminders

A clock wants oiling every three to five years; a serviced watch wants a pressure test. FettleFix writes to your customers when their machines are due back, which brings in repeat work without a marketing department.

The ledger

Every job, part and payment in one register, with month-end exports as CSV for whoever does the books. Your records outlive any subscription: leave whenever you like and take everything with you.

Fine without the internet

Intake and job updates keep running on the shop computer when the connection drops, and sync when it returns. It works the same on a bench with two bars of signal as it does on a high street.

03

A status page for every job,
and a direct line when it matters.

Every claim ticket carries a QR code and a short link. The customer scans it and sees exactly where their piece is: received, diagnosed, waiting on your approval, on the bench, ready for collection. It updates the moment you move the job, with no extra typing, so the answer to “is it ready yet?” is already sitting in their pocket. The panel on this page is live, so try looking up one of the sample tickets.

Photos, when they’re asked for

When a customer wants to see progress, attach a photo to any update: the movement stripped on the bench, the platen before and after. It stays the shop’s choice, job by job. Some work deserves to be seen, and some should simply come home finished.

A conversation, kept with the job

Repair is a personal trade, and half the hard decisions are sentimental rather than technical: whether to polish out sixty years of wear or leave it exactly as a grandfather left it. Every job carries a private message thread between the shop and the owner, so that conversation happens in writing, next to the estimate and the photos, instead of in a voicemail nobody can find later. Look up MS-1042 to read one.

Try:

Enter a ticket number to see its journey.

04

Priced like a trade tool,
not a tech product.

Solo bench

One repairer, one till.

£19/month

  • Unlimited jobs & customers
  • Status pages & QR claim tickets
  • Estimate approvals by email
  • CSV export, always
Sign up

Most shops

Shop

Up to five people at the bench.

£44/month

  • Everything in Solo bench
  • Text-message estimates & alerts
  • Service reminders (the repeat-work engine)
  • Parts drawer & donor tracking
  • Priority help from a human
Sign up

Counter

Multiple locations or a wholesale bench.

£89/month

  • Everything in Shop
  • Unlimited staff & locations
  • Trade accounts & batch intake
  • Onboarding done with you, on a call
Sign up

Thirty days free on every plan. Cancel by pressing a button, not by writing a letter.

05

Fair questions.

I’ve run this shop on paper for thirty years. Why change now?

You don’t have to change how you work, only where the ticket lives. Intake takes the same minute it takes to fill in a paper tag. What changes is everything after: the customer stops calling, the estimate is in writing, and the job history is still there in ten years. If you want to keep a paper ticket in your hand at the counter, print FettleFix’s instead of the carbon-paper pad; it just happens to carry a QR code too.

What happens to my records if I stop paying?

They’re yours. Everything from customers and jobs to notes and photos exports as CSV and standard files at any time, including after you cancel. Your account stays readable (not writable) for twelve months after your last payment, free.

Does it work when the internet doesn’t?

Intake and job updates keep working offline on the shop computer or tablet and sync when the connection returns. It has to, because you don’t get to choose your internet connection when you choose your workshop.

I repair something you haven’t listed. Can I still use it?

Almost certainly. If a thing arrives at a counter and leaves in better order than it came, FettleFix fits, whether that thing is an accordion, a barometer, a reel-to-reel or a bicycle built before you were born. The trade presets just save you typing.

Forty years of goodwill
deserves better than a shoebox of tickets.

Set up your shop in a couple of minutes. Thirty days free, no card required.

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